Refund policy

Every Zenzicube piece is made to order, just for you. If something isn't right, we'll make it right.

If it doesn't fit

If your garment doesn't fit, email us at briana@zenzicube.com within 30 days of delivery with your order number and the size you need. We'll print the right size for you, free, once per item. You don't need to send the first one back: keep it, or pass it on to someone it fits.

Because every piece is made to order, we don't offer refunds for size or a change of mind. Not sure which size to choose? Email us before you order and we'll gladly help.

If something isn't right

If your order arrives damaged, misprinted, faulty, or isn't what you ordered, email us at briana@zenzicube.com within 30 days of delivery, with your order number and a photo of the problem. We'll send you a free replacement, or a full refund if you prefer. You won't need to send the item back.

Lost parcels

If your tracking hasn't moved for 10 days, or your order hasn't arrived 45 days after you placed it, let us know and we'll reship it or refund you.

Cancelling an order

You can cancel for a full refund within 12 hours of ordering, before it goes into production. After that, your piece is usually already being made and we can't stop it.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.